What should I say in my follow-up email after a customer receives their art?

Keep it simple and friendly. Something like: ‘Hey [customer name], just wanted to take this opportunity to follow up and make sure everything arrived on time, that it’s in good order. Is it hanging on your wall yet? Thanks so much for your business.’ This opens the door for them to share their experience and sets you up to gauge their satisfaction level.

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Asked by general audience · Answered by Patrick Shanahan · art-marketing-podcast · 2018-04-12